Online Business COO/CTO | Jessica Dornieden
The Part-Time COO
The Part-Time COO

The Part-Time COO

You’re an established business owner, but you need someone to take over the responsibility for all the things going to plan...

Then let me be your part-time fractional COO.

What is an Online Business COO?

As your part-time Online Business COO I will take responsibility for all of the operational and technical aspects of your business.

As your COO I worry about your process, your current projects, your systems and making sure that the entire team stays on track. I monitor everyone’s workload and make sure that we’re on track to meet targets without running into bottlenecks. I can also take over your tech stack.

I do this in cooperation with you and your other team leaders (usually sales, marketing and customer support as well as program leaders).

What I do as part-time COO

✅  I work with you and your team to establish your business’s current technological needs and assess your current systems against your ideal desired outcomes

✅  I plan for future growth and ensure that your systems stack is capable of growing with you and your team

✅  I work with you and your team to plan for major upcoming events (such as new product launches) ensuring that all tech is set up to work flawlessly, from marketing to sale and delivery, your customer support team members are trained on any needed aspects, your VA is ready to deal with any issues etc.

✅  I complete any major upcoming tech projects such as system migrations together with your team to ensure the least amount of service interruption to your business

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What a part-time COO is not

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❌  A VA that works with you on an ongoing basis to complete routine tasks in your business (such as uploading content, making minor website changes etc.)

❌  A developer that’s available 24/7 on call to fix any urgent tech needs (such as a website that has stopped working).

❌  Your marketing lead that makes decisions on how your launch should work, what type of content you should post etc.

❌  Your CIO/data scientist/tracking expert that builds intricate tracking systems to measure business performance and reports on data week-on-week

Don’t take it from me...

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The part-time COO role is designed for established business owners (generating multiple six figures annually) ready to let go of the responsibility of the tech and operations part of their business.

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This role is a high-level role within your business. I work directly with you the CEO as well as your marketing, data and customer support leads to ensures that everything in your business runs smoothly and they are able to meet their objectives.

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I lead your other team members such as VAs, content writers, developers etc. and define the strategy and tactics. I work within your business during fixed time slots every single month to ensure your team has what it needs to get their job done – hence why I’m the part-time COO.

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I’m well-versed in setting up, integrating and maintaining all major online business systems. I have an eye on all major product developments within the industry to ensure I always make the recommendations that are the best fit for YOUR business.

How it works

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Step 1

Application Form

Because this role is an integral part in the business I have a more detailed application form so that I can understand the stage your business is at, how you’re currently set up, what the bottlenecks and challenges are and if your needs are a good fit for my skills.

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Step 2

Quick Call

Because of how important this role is I will not work with you if we haven’t had a call (or a longer chat via Voxer if you’re allergic to calls). I only work with clients that I genuinely get along with and whose values I align with. This avoids us starting work together and then realising that we don’t see eye to eye.

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Step 3

The Boring Stuff

If we decide to work together, we will then tackle the contract and invoicing as well as setting up the scheduled dates when I will be working with you. We will then complete the onboarding process together and start getting things in ship shape.

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Step 4

I get to work

Once the onboarding is complete I’m going to start getting the lay of the land within your business, I’ll be speaking to team leads, assessing your current needs and setting the direction for the future. I will then set up the steps I need to complete as well as those your team need to complete in between my sessions with you.

Investment

2 days per month: $1500 per month 1 day per week: $2500 per month 2 days per week: $4000 per month

Don’t take it from me...

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What do I bring to the table as your part-time online business COO?

My Gallup Strengths are: Activator | Command | Communication | Positivity  | Self-Assurance

I have spent the last 6 years working alongside six and seven-figure business owners and have become an integral part of their team for all things tech and operations. I understand not just the tools but also the marketing methods which makes it easy for me to support your marketing team lead.

I’ve set up the tech for and managed the whole team behind multiple six-figure launches.

I’m an expert with most major tools used across the online business space from website, to course platforms, email marketing services and CRMs as well as Help Desks.

I started out from the bottom as a VA myself, so I understand where your team is coming from. I am used to working with remote teams across multiple time-zones and understand the challenges involved.

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FAQs

When is the right time to hire someone like you?

How does this compare to your VIP days?

How do I know that your work is bringing a positive ROI to my business?

Will you be available immediately when something breaks?

I could just ask my VA to do that right?

I need details, what does your work look like in practice?

Will you attend leadership meetings?

Do you check in on updates in between?

Application Form

Please take your time to fill out this form in as much detail as you can. It's important for me to know if I'm a good fit for you and to save everyone time this is the most efficient way to figure it out. I'm a straight-forward person and will tell your right away if you need more or less help.

If it sounds like we could be working together I will reach out and we'll have a quick call (or a Voxer chat if you prefer). I don't want to work with people whose values don't align with mine, I think it's important that we vibe and 'culture' is everything for me.

Thanks!

Jess

© Jessica Dornieden, 2016 - 2022