Tech Support Membership
Never feel like a digital dinosaur again – ask a tech and systems specialist whenever you need!
Crowd-sourcing tech advice is a bad idea – you need personalised advice tailored to you and your business.
then only $13 per month!
Ask a Tech & Systems Specialist
A monthly Tech and Systems Support Membership where you get quick and efficient support personalised to your business from an online business tech and systems expert.
Whether you’re questioning which tools and systems to use during the start up phase, need to upgrade your setup to prepare for scaling, run into email marketing automation issues or struggle to understand your data – I’m here to help.
I support all major platforms used to run your online business, including activecampaign, convertkit, mailerlite, klaviyo, drip, wordpress, squarespace, notion, trello, asana, google analytics, meta ads reports, google tag manager, keap, kajabi…. and so so many more.
You are trying to run your business, but something constantly stops you from progressing.
➡️ You want to start selling products, but instead of making money you’re googling “how to create a product in [insert tool]” yet again! 😡
➡️ You’re trying to create a bundle, but you have no idea where to even start, what you need to create and where the pitfalls are ❓
➡️ You want to add affiliates to your business, however after comparing about 20 tools you still have no idea how they work 🤯
➡️ You created an abandoned cart sequence – but somehow even people that HAVE BOUGHT are now getting your abandoned cart messages, and you have no idea what’s wrong… 😬 😳
➡️ Your team is constantly missing some important task – despite how much you document, things keep falling through the cracks.
You have a problem – and no one to ask for help.
Now you’re left with the following options:
🔮 Ask random strangers in FB groups what’s wrong and pray someone points you in the right direction.
🔮 Hire a pricey consultant to set you up with the one-time solution – which you can never replicate again thereafter.
🔮 Keep a VA on retainer “just in case” you run into an issue – and loose hundreds of $$ every month for the privilege.
Or you can join the membership – and keep me in your back pocket to ask your questions whenever they come up.
Introducing: The Tech Support Membership
A support system for service-providers, coaches and course creators to get the answers they need so they can focus on running and growing their business.
👋🏼 Hey, I’m Jessica Dornieden
And I have spent the last 7 years solving exactly these problems on retainer for my clients.
I was one of the first ConvertKit Certified and Mailerlite Certified Experts. I have had insights into the backend of hundreds of six and seven-figure businesses.
And I’ve spent the last 4 years as fractional CTO and then also CMO for a multi-seven-figure coaching company.
So I know what it’s like when something just doesn’t want to work the way it’s supposed to! 😡
And that’s why I’m here to answer YOUR questions – I know not everyone can afford or has enough work for tech and systems support on retainer, so let’s do this!
In the Tech Support Membership you will get:
✅ A detailed Onboarding form, for me to understand your business and tech stack properly
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✅ Private Community so you can ask me your tech and systems questions whenever they come up.
✅ Monthly Tech and Marketing Call where you can bring your more complex problems.
✅ Co-Working Sessions if you need to get something D.O.N.E.
✅ I will even fix an issue for you if you let me record it and add it to the database for other members (personal info ofc. blurred out!)
✅ Bonus Trainings in the course database with me answering member questions and providing additional training as needed.
How does it work?
✅ As soon as you join you will receive the link to join the community. You then have access to the members area to ask your questions right away
✅ You will also receive access to the course where the trainings will live right away.
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✅ Then you will receive the link to the onboarding form in the 01 – Start Here channel in the Podia Community.
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✅ You can start asking questions and get help in the Community right away. There are 2 main channels, one for tech/systems questions, one for business/marketing questions and one for absolute emergencies.
I’m usually in the community every single day to answer your questions, however there may be the odd day where I take a day off (shocking I know!).
I will try to respond to any emergencies as fast as possible, just remember that I also do sleep 😴, eat 🥑, and take breaks 🦜.
My definition of an emergency 🚨
I have spent the last 4 years running the marketing and tech team of a multi-seven-figure coaching company. Many things that newer business owners consider an emergency is actually nothing but a minor inconvenience.
An emergency by my definition means that with every minute that passes and this THING doesn’t work you are loosing A LOT of 💸 💸 💸 (eg. you have a 1k ++ a day ad spend and your opt-in page is no longer working, or your mid launch and something has broken and people are clicking links in your emails), so please be mindful of when you post in the emergency channel.
Are you ready to have a tech and systems specialist in your back pocket? 💡
💡 I’m right here for whenever you get stuck!
💡 I can help you fix issues quickly when they come up and help you to plan your setup for new projects.
💡 In 7 years I’ve pretty much seen it all – and I will bring all of that expertise to your business.
This is right for you if…
💬 You are tired of taking your latest tech issue to your Facebook Group of choice again, just get advice for stuff you’ve already tried or be drowned in pitches from VAs/developers/marketers that you can’t afford.
⌨️ You don’t want to spend another minute on support chat for one of your tools, just because you cannot figure out how to set it up correctly.
👀 You don’t want to read another essay of documentation or watch one more YouTube Video to figure out how to set up your affiliates or how to add a new product to your cart.
This is not for you if…
❌ You have a tech VA that works for you on retainer. This person should be responsible for fixing your issues – that’s why you’re paying them and I don’t mess with the setup of someone else.
❌ You are very tech and marketing savvy anyways and rarely get stuck – no point right?
❌ You have a long list of ongoing tech issues that you need to get addressed and fixed asap. [Check out my VIP Day for this kind of stuff]
Frequently Asked Questions
If your question isn’t answered here, drop me a message on the chat in the bottom right corner, and I’ll get back to you. Or email team@jessicadornieden.com
How often can I ask questions in the private community?
You can ask as many questions as you like, one at a time. I will answer the questions in the relevant channels in the order I’ve received them. I have a certain amount of time set aside each day to reply, so you should be getting an answer relatively quickly.
Is the membership suitable for beginners who have no experience with tech or marketing?
Yes absolutely, we all have to start somewhere and I’m happy to support you even if you’re new to this.
Will I be able to get personalised advice for my specific business needs?
Yes. I ask everyone to complete an onboarding form so that I have information about you and your business. This will make it easier for me to give you personalised advice further down the line. As I’m helping you with more and more issues I actually write notes, so I can refer back to this stuff.
Can I ask questions about any tech or systems issue?
Yep, tech, marketing, general business – whatever it is ask away. I’m pretty honest and if it’s something I’m not knowledgeable in I will tell you and point you in the right direction.
Can I cancel the membership?
Yes you can cancel your membership any time inside your Podia account.
What is your refund policy?
I am not going to be offering any refunds. The membership has a 7-day free trial and after that it costs only $13 a month. It’s impossible to get this level of support at this price anywhere else.
It’s up to you to make sure you use the membership and ask questions. But even if you don’t, you’re going to come into a situation at some point where you really need it.
If you have any doubts about whether this is right for you, please message me on the chat on the bottom right hand corner of the screen, on Instagram or Facebook, or drop me an email to team@jessicadornieden.com and I’ll let you know!
Which software do you work with?
I have been supporting all kinds of businesses over the last 7 years – and I’m pretty much tool agnostic. Understanding the system is more important than knowing the exact tool.
If you do want to know everything I’ve worked in almost daily, then here you go: Dubsado, Asana, 17hats, HoneyBooks, ActiveCampaign, Mailerlite, Convertkit, Flodesk, Klaviyo, Keap (Infusionsoft), Notion, Kajabi, Teachable, Podia, Teachery, Thinkific, ClickFunnels, Kartra, ThriveCart, Digistore, Deadline Funnels, Leadpages, Circle, Mighty Networks, Slack, Zapier, WordPress Squarespace, Divi, Elementor, Memberpress, Membervault, AccessAlly, Gumroad, Canva, Vimeo, Wistia, Acuity, Calendly, TryInteract, Scorecard, Webinarjam, EasyWebinar, Various Affiliate Platforms, Hotjar, Lucky Orange, Google Analytics, Rank Math, Lemon Squeezy, Stripe, Paypal…
And probably even more that I’m forgetting about.
Where is the community hosted? I don't want to install another app.
Me neither. I use the Podia Community Feature, so you have access to the training vault and the community in ONE place.
A simple hack from a fellow scatter brain that used to loose logins a lot: As soon as you sign up BOOKMARK the login page (and give it a name that you recognise) and also save your username and password in your password manager right away.
I keep everything in Podia so you only have ONE login and can update your account any time.